First Impressions

Our first impressions actually started on the plane from Miami to Panama City.  We went from efficiency driven to relationship driven.  The flight attendants were much more concerned with getting to know people than serving them, which is why, when the plane landed most passengers still had their garbage from the one time only drink service of the flight.  In fact, when passengers came back to ask flight attendants for more to drink, they were directed to the galley and told they could help themselves – I love it.  At one point during the flight I got up to change Ethan, I didn’t notice the long line of people waiting for the lavatories in the galley, as I went back with Ethan in hand they all graciously motioned for me to go ahead of them –...